Refunds

Full Rescue — certificate issued, or your money back

A Full Rescue is finished when a scan of your site, run after the work, comes back with nothing blocking your launch. Not when we say it is finished. If we cannot get you there, you get all $300 back.

There are two honest exceptions, and we will tell you as soon as either applies:

• We cannot get access. The work happens inside your builder, by collaborator invite or screen share. If we cannot get in, we cannot work — we refund in full.
• Your builder will not do it. Some fixes need credits, a paid plan, or a feature your builder does not have. Where that blocks the finish, we refund in full and tell you exactly what stood in the way.

We do not keep a fee for the time spent in either case. Being unable to finish is our problem, not yours.

Subscriptions

• Cancel any time from your account — one click, no email required.
• Cancelling stops the next renewal. The current month runs to its end; we do not pro-rate part months.
• If you were charged after cancelling, or charged twice, tell us and we refund it without argument.

The free scan

It is free. There is nothing to refund, and it stays free whether or not you ever pay us.

How to ask

Email hello@siterescue.app, or say so in your rescue thread. Refunds go back to the card you paid with, usually within five working days.